Scope

One-week team project for I544: Experience Design

My role

Participate in collective research & brainstorm

Affinity Mapping lead

Rendering final deliverables

Alignment diagrams match a kind of user experience with the value that an organization can provide. They are a broad category of diagrams that include service blueprint, customer experience diagrams, journey maps, and mental model diagrams.

We mapped out the various aspects of experiences at the Art Institute of Chicago, and pulled out insights that each map gave us.

service blueprint

We mapped out the relationship between a visitor’s experience at the Art Institute of Chicago and what goes on to impact all the things they interact with on their visit.

Insights

• We still don’t know much about how curation & operations team work together, and at what stage they hand off.