Analysis of a Large-Scale Associate Survey (19k responses)

Kroger | Survey & Quantitive Research

Nearly 19,000 associates surveyed about HR-related tasks, and analyzed with Qualtrics’ powerful TextIQ text analysis functionality. Led to strategic changes in updating HR-related initiatives.

Credit card on web and mobile: service design and usability

Kroger | Service design & usability

Though it had potential, Kroger’s credit card product was struggling to meet its customer numbers. Our team used a service design approach to review the end-to-end process to create a proposal for a more visible, usable credit product.

MyChart.com Redesign (Student work)

Epic Systems | Research & Design

Internship project for Epic Systems — redesign proposal for MyChart’s informational page.